Frequently Asked Questions

Find quick answers to common questions about DexTrue, our API, pricing, and security.

General

What is DexTrue?

DexTrue is an email & identity verification API designed for developers and businesses who want reliable, real-time data validation.

Who uses DexTrue?

Our customers include SaaS platforms, fintech startups, e-commerce brands, and enterprises worldwide.

Do you offer support?

Yes! We provide email support for all plans, with priority support available for Professional and Enterprise tiers.

Billing & Pricing

Is there a free trial?

Yes, every new account gets 100 free credits to test the API before choosing a plan.

What payment methods do you accept?

We support credit cards, PayPal, and crypto (USDT, BTC, ETH) for larger accounts.

Do unused credits expire?

No, your credits never expire as long as your account remains active.

API

How fast is the API?

Most verifications complete in under 500ms, thanks to our globally distributed servers.

Do you offer SDKs?

Yes, SDKs are available for Node.js, Python, PHP, and Java, plus detailed documentation for other stacks.

Is there a request limit?

Rate limits are based on your plan. You can scale easily with bulk endpoints for high-volume use cases.

Security & Compliance

Is DexTrue GDPR compliant?

Yes, we are fully GDPR compliant, SOC 2 certified, and follow strict global privacy standards.

How is customer data protected?

All data is encrypted in transit & at rest, with strict access controls and regular audits.

Do you log email data?

No, we don’t store or reuse verified email addresses. Logs only track metadata for compliance and debugging.

Still have questions?

Our team is here to help. Reach out to us or explore our full developer documentation.